Research shows simple feedback dramatically improves NHS staff engagement with barcode scanning

Research from Imperial College London reveals how NHS trusts can dramatically improve staff engagement with barcode scanning technology using a simple, low-cost feedback approach.

The study, published in BMJ Quality & Safety, found that a behaviourally-informed weekly feedback intervention increased medication scanning rates from 15% to 38% – more than doubling compliance rates amongst nursing staff on hospital wards.

The research tested three key behavioural science principles: using senior staff as messengers, creating friendly competition through ‘gamification’, and focusing on positive achievements rather than failures. The intervention cost virtually nothing to implement and worked within existing ward handover processes.

This evidence will be particularly valuable for NHS trusts implementing Scan4Safety, which aims to introduce barcode scanning across the health service to improve patient safety.

Importantly, the study highlights a key message for all digital safety efforts: technology alone cannot deliver effective change. The success of any intervention depends on staff buy-in and the consistent, correct use of tools. Embedding behavioural insights into implementation is crucial for long-term success. Read the full research:
“Raising the barcode: improving medication safety behaviours through a behavioural science-informed feedback intervention”